Effective date: July 13, 2026
Every Pixel Rides item is made to order just for you. Here is how shipping works and what happens if something is not right with your order.
Digital downloads
If you purchase digital artwork (transparent PNG files), there is nothing to ship. Your download links are delivered by email and are also available in your account under My Account after your payment is processed.
Production time
Printed products (t-shirts, hoodies, and other apparel) are produced on demand by our print partner, Printful. Most orders are printed and ready to ship within 2–7 business days after your order is confirmed. Production time is separate from shipping time.
Shipping
- Shipping options and costs are calculated at checkout based on your location and are shown before you pay.
- Once your order ships, you will receive a confirmation email with tracking where available.
- Delivery times vary by destination. Within the United States, standard shipping typically takes a few business days after production; international orders may take longer.
Returns, exchanges, and refunds
Because each item is custom-made for you, we are unable to accept returns or exchanges for buyer’s remorse, an incorrect size chosen at checkout, or a change of mind. Please double-check your size and details before ordering.
That said, we stand behind the quality of every order. If your item arrives damaged, defective, or misprinted, or if you receive the wrong item, we will make it right with a free reprint or a refund.
How to request a reprint or refund
Contact us within 30 days of delivery through our Contact page or at hello@pixelrides.com, and include:
- Your order number.
- A clear photo of the item showing the issue.
- A short description of what went wrong.
Once we confirm the issue, we will arrange a reprint or refund at no cost to you.
Lost or delayed packages
If your tracking shows a package as delivered but you did not receive it, or a shipment appears stuck in transit, contact us and we will help investigate with the carrier and resolve it.
Wrong or incomplete address
Please make sure your shipping address is correct at checkout. Orders returned to us due to an incorrect or incomplete address may require an additional shipping charge to resend.
Questions
We are happy to help. Reach us any time through our Contact page or at hello@pixelrides.com.